Please read these Terms & Conditions ("Terms") carefully before using Zuzan. By creating an account or clicking "I agree" during registration, you confirm that you have read, understood, and agree to be bound by these Terms.
These Terms constitute a binding agreement between you ("Client", "you", or "your") and Solutha (Pty) Ltd (Registration No. 2012/086257/07), trading as Zuzan, a company registered under the laws of the Republic of South Africa.
1. Description of Service
Zuzan is a cloud-based bookkeeping, payroll, and financial management platform designed for South African small and medium businesses. The platform includes invoicing, expense tracking, bank reconciliation, budgeting, payroll processing, financial reporting, and related features.
Zuzan is a software tool and does not constitute financial, tax, legal, or accounting advice. You remain solely responsible for the accuracy of information entered and for compliance with all applicable laws including SARS requirements.
2. Account Registration
- You must be at least 18 years old and legally authorised to enter into contracts on behalf of your business.
- You must provide accurate, current, and complete information during registration and keep it updated.
- You are responsible for maintaining the confidentiality of your login credentials.
- Notify us immediately at support@solutha.co.za if you suspect unauthorised access to your account.
- One account per business entity. Team members may be invited with defined roles (Owner, Admin, Accountant, Viewer).
3. Subscription Plans and Pricing
3.1 Plans and billing
Zuzan is offered on monthly or annual subscription plans. Current pricing is displayed at solutha.co.za/pricing and within the platform. Prices exclude VAT where applicable.
- Monthly subscribers are billed on the same date each month.
- Annual subscribers are billed once per year at the discounted annual rate.
- Payments are processed via PayFast using your South African payment method.
- All fees are non-refundable except as stated in the cooling-off clause below.
- We reserve the right to change pricing with 30 days written notice by email.
3.2 Add-on services
- Payroll: from R99/month plus R17.50 per employee per month. Enables PAYE, UIF and SDL calculations, payslip generation, and EMP201 reporting.
- Annual Financial Statements: R1,999 per year. Enables draft AFS preparation in accordance with IFRS for SMEs.
4. Cooling-Off Period and Cancellation
In accordance with Section 16 of the Consumer Protection Act 68 of 2008, you may cancel your subscription within 7 (seven) business days of your first paid charge and receive a full refund of that payment. To exercise this right, email support@solutha.co.za with subject line "Cooling-Off Cancellation" within 7 business days of the charge date.
4.2 General cancellation
- After the 7-day cooling-off period, cancel at any time from Settings > Subscription.
- Your access continues until the end of the current billing period. No partial refunds for unused time.
- Your data is retained for 60 days after cancellation for export. After 60 days it is permanently deleted.
- Zuzan may terminate your account immediately for breach of these Terms.
5. Auto-Renewal
Subscriptions renew automatically at the end of each billing period unless cancelled. You will receive an email reminder 7 days before renewal. To disable auto-renewal, go to Settings > Subscription and toggle off "Auto-renew" before the renewal date.
6. Invoicing and Payment Links
Zuzan allows you to send invoices containing a payment link to your clients. These links direct your clients to your own PayFast merchant account. All funds paid by your clients flow directly to your PayFast account. Zuzan does not collect, hold, or distribute client funds at any time. You are responsible for maintaining a valid PayFast merchant account and for all FICA compliance required by PayFast.
7. Payroll and SARS Compliance
The Payroll add-on applies South African PAYE, UIF, and SDL rules based on current SARS tax tables, updated annually after the Budget Speech. You remain responsible for:
- Ensuring all employee information in the platform is accurate.
- Submitting EMP201 monthly returns and EMP501 reconciliations to SARS.
- Issuing IRP5/IT3(a) certificates to employees.
- Verifying all payroll calculations before paying employees.
Zuzan is a calculation tool only. We do not guarantee calculations are free from error or that the platform will be updated in real time following mid-year SARS amendments.
8. Annual Financial Statements
The AFS add-on generates draft financial statements from data entered in Zuzan. These must be reviewed and signed off by a qualified accountant or auditor before being used for statutory or third-party purposes. Zuzan makes no representation that draft AFS meet the requirements of any specific regulatory or lending body.
9. Acceptable Use
You agree not to:
- Use Zuzan for any unlawful purpose or in violation of South African law.
- Reverse-engineer, decompile, or extract the source code of the platform.
- Store or transmit malicious code, viruses, or harmful data through the platform.
- Share login credentials with unauthorised third parties.
- Attempt to access other clients' data or Zuzan's backend systems.
- Use automated tools (scrapers, bots) to access the platform without written permission.
10. Intellectual Property
All software, designs, trademarks, logos, and content comprising the Zuzan platform are the exclusive property of Solutha (Pty) Ltd or its licensors. Nothing in these Terms grants you any right to use our intellectual property other than as necessary to use the platform.
Your data (invoices, expenses, employee records, financial reports) remains your property at all times. We process it solely to deliver the service and will return or delete it on request or on account closure.
11. Data Protection and Privacy
Your use of Zuzan is governed by our Privacy Policy (solutha.co.za/privacy), incorporated into these Terms by reference. By agreeing to these Terms you acknowledge that you have read and accepted the Privacy Policy.
You are the Responsible Party under POPIA for personal information of your employees and clients that you enter into the platform. Zuzan acts as an Operator processing that data on your behalf.
12. Availability and Service Levels
We aim to maintain 99% platform availability, excluding scheduled maintenance. We will provide reasonable advance notice of planned downtime by email or in-app notification. We are not liable for downtime caused by third-party services (Render, PayFast, Resend) or force majeure events.
13. Limitation of Liability
To the maximum extent permitted by South African law, Zuzan's total liability for any claim shall not exceed the total subscription fees paid by you in the 12 months preceding the claim.
In no event shall Zuzan be liable for:
- Loss of profits, revenue, or business opportunities.
- Loss or corruption of data.
- Indirect, incidental, special, or consequential damages.
- Errors in tax calculations or financial statements.
- Loss arising from your failure to maintain accurate records in the platform.
Nothing in these Terms excludes liability for fraud, gross negligence, or any liability that cannot be excluded under South African law.
14. Indemnity
You indemnify and hold harmless Solutha (Pty) Ltd, its directors, employees, and agents from any claims, damages, or expenses (including legal costs) arising from your use of Zuzan, your breach of these Terms, or your violation of any third-party rights.
15. Changes to These Terms
We will notify you by email at least 30 days before material changes take effect. If you do not agree to updated Terms, cancel before the effective date. The current version is always available at zuzan.co.za/terms.
16. Governing Law and Disputes
These Terms are governed by the laws of the Republic of South Africa. Disputes shall first be referred to mediation. If mediation fails, the parties submit to the jurisdiction of the South African courts.
17. General
- Entire agreement: these Terms and the Privacy Policy form the entire agreement between you and Zuzan.
- Severability: if any provision is found unenforceable, the remaining provisions continue in full force.
- Waiver: failure to enforce any provision is not a waiver of that provision.
- Assignment: you may not assign your rights under these Terms without our written consent.
- Language: these Terms are in English. In any conflict with a translated version, English prevails.
18. Contact
- Solutha (Pty) Ltd | trading as Zuzan
- Email: support@solutha.co.za
- Address: 369 Long Avenue, Ferndale, Johannesburg, 2194
- Website: zuzan.co.za
Last updated: 5 July 2026